1. Overview
NotionMastery is committed to providing high-quality resources and support for using Notion, and this Return and Refund Policy outlines our approach to refunds for paid services. This policy applies to purchases such as premium templates, personalized consultations, or advanced tutorials offered on our site. We aim to ensure transparency and fairness in all refund requests. If you’re not satisfied with a purchase, we’re here to help address your concerns.
2. Conditions for Returns
You may request a refund for a paid service within 14 days of purchase if it does not meet your expectations or deliver the promised value. To qualify, the service, such as a premium template, must not have been fully utilized or downloaded multiple times. For personalized consultations, a refund is possible if the session has not yet occurred or did not provide the expected guidance. Each request is reviewed individually to ensure a fair outcome.
3. Non-Refundable Services/Products
Digital products, such as templates or tutorials that have been fully accessed or downloaded, are not eligible for a refund due to their nature. Personalized consultations that have been completed as agreed upon cannot be refunded. If you’ve shared a purchased resource with others, it is also non-refundable. We encourage you to carefully review service descriptions before purchasing to ensure they meet your needs.
4. Process for Requesting a Refund
To request a refund, please contact us within 14 days of your purchase with your order details and the reason for your request. We will review your request and respond within 5 business days to confirm eligibility. If approved, the refund will be processed to your original payment method within 10 business days. You’ll receive a confirmation email once the refund has been completed.
5. Partial Refunds
In some cases, we may offer a partial refund if only part of a service was unsatisfactory. For example, if a personalized consultation partially met your needs, we might refund a portion of the fee. Partial refunds may also apply if you’ve used a premium template minimally but found it unsuitable for your workflow. We’ll collaborate with you to find a fair resolution based on your experience.
6. Cancellation of Services
If you’ve scheduled a personalized consultation, you may cancel it free of charge up to 48 hours before the session. Cancellations within 48 hours of the session may incur a 50% cancellation fee to cover preparation costs. If we need to cancel a session due to unforeseen circumstances, you’ll receive a full refund or the option to reschedule. We’ll communicate any changes promptly to ensure a smooth experience.
7. Dispute Resolution
If you disagree with a refund decision, we encourage you to contact us to discuss the matter further. We’ll work with you to find a solution, such as offering an alternative resource or additional support. If a resolution cannot be reached, disputes may be escalated to a third-party mediator. Our priority is to ensure you feel supported and valued throughout the process.
8. Contact Us
If you have questions about this Return and Refund Policy or need assistance with a refund, please reach out to us. We’re here to help with any concerns you may have. Our team is dedicated to providing fair and timely resolutions. You can contact us at:
Email: [email protected]
Phone: +1 (416) 200-5662
Address: 820 Post St, San Francisco, CA 94109, USA